Welcome to chankunent.com. We aim to deliver your essentials across Malaysia with speed and precision. By partnering with world-class logistics experts like FedEx, DHL, and UPS, we ensure your package is handled with the utmost care.

Frequently Asked Questions (Logistics)

Q1: How much does shipping cost within Malaysia? We offer a straightforward shipping structure:

  • FREE Shipping: On all orders totaling RM120.00 or more.

  • Standard Rate: A flat fee of RM15.00 applies to orders below RM120.00.

Q2: When will my order be dispatched? (Handling Time)

  • Processing Window: Most orders are prepared and sent out within 1 – 2 business days.

  • Daily Cut-off: Orders placed before 4:00 PM (GMT+8, Malaysia Time) will begin processing the same day.

  • Schedule: Our fulfillment center operates Monday to Friday. Please account for a slight delay if you order during weekends or Malaysian Public Holidays.

Q3: How long will delivery take? (Transit Time) Once your package leaves our facility, the estimated transit time is 3 – 7 business days.

  • Total Wait Time: Typically 4 – 9 business days from the moment of payment confirmation.

Q4: How can I monitor my parcel? Transparency is key. Once dispatched, you will receive a Shipping Confirmation Email containing a unique tracking link.

  • Members: View real-time updates in your “Account Dashboard.”

  • Guests: Track your order directly on our site using your Order ID and email address.

Q5: Can I update my shipping address or cancel my order?

  • Address Edits: We can modify your destination at no extra cost, provided the tracking number has not been issued yet.

  • Cancellations: If your order hasn’t shipped, we will process a full refund immediately. If it’s already in transit, please refer to our [Return Policy].

Service Commitments

While we strive for 100% on-time delivery, please understand that “Transit Days” are estimates. External factors like monsoon weather or carrier peak periods can occasionally impact schedules. We appreciate your patience as we work to get your order to you as safely as possible.

Contact Support

If you have any further questions regarding your delivery, our team is ready to help:

  • Email: [email protected]

  • Business Address:
    NO 14 51/1 RUMAH PANJANG,
    JALAN AIR MADU, AIR PANAS SETAPAK,
    53000 KUALA LUMPUR, W. PERSEKUTUAN(KL),
    MALAYSIA

  • Market: Proudly serving the Malaysian Market.

Revised on March 27, 2026