Shipment and Delivery Policy

Last Updated: October 15, 2026

At Chankunent, we aim to make shipping straightforward and keep you informed from the time you place your order until it arrives. This policy explains our shipping rates, order processing times, delivery estimates, and tracking procedures for orders shipped to the United States.

1. Shipping Destinations and Origin

Chankunent currently serves customers in the United States and ships orders from Malaysia.

Delivery is available to eligible U.S. addresses. Please enter your complete shipping address, including the apartment, unit, or suite number when applicable, to help avoid delivery problems.

2. Shipping Rates

We offer the following standard shipping rates for eligible U.S. orders:

Orders of $30.00 or more: Free standard shipping.
Orders below $30.00: A flat shipping fee of $5.00.

The applicable shipping fee is calculated based on your order subtotal and displayed at checkout before you complete your purchase. Any shipping terms or charges specifically shown at checkout will apply to your order.

3. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Malaysia Time (MYT, UTC+8).

Orders placed before the cutoff on a business day may begin processing that day. Orders placed after 5:00 PM MYT, on weekends, or on Malaysian public holidays will begin processing on the next business day.

The cutoff time determines when an order may enter processing; it does not mean the order will be dispatched on the same day.

4. Order Processing Time

Please allow 1–3 business days for order processing before dispatch.

During this period, we prepare your order for shipment and arrange the necessary shipping details. Processing time is separate from transit time, and weekends and Malaysian public holidays are not counted as business days.

If additional time is needed to process an order, we will provide an update when appropriate.

5. Estimated Delivery Time

Orders shipped from Malaysia to the United States generally follow these estimated timeframes:

Order processing: 1–3 business days.
Transit time: 10–14 business days after dispatch.
Estimated total delivery time: 11–17 business days from the order date.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, international transportation schedules, customs clearance, local carrier operations, weather, and other circumstances beyond our control.

Please consider these estimates when placing an order for a particular occasion or deadline.

6. Shipment Confirmation and Tracking

Once your order has been dispatched, tracking information will be provided when available. You can use the tracking details to follow the shipment as it moves through the delivery network.

Tracking updates may not appear immediately after dispatch. International shipments can pass through several transportation and customs stages, and tracking information may take time to update between locations.

If your tracking information has not changed for an extended period or you have questions about your shipment, contact us at [email protected] with your order number and tracking details, if available.

7. Customs, Duties, and Taxes

Because orders are shipped from Malaysia to the United States, international shipments may be subject to customs inspections, import duties, taxes, or other government-imposed fees.

Unless explicitly stated otherwise at checkout, such charges are not included in our shipping fee and may be collected separately by the relevant authorities or delivery service. Customs processing may also affect the delivery timeframe.

8. Shipping Address and Delivery Issues

Customers are responsible for providing accurate and complete shipping information at checkout. Please review your address carefully before submitting your order.

If you need to correct an address, contact us as soon as possible at [email protected]. We will try to assist, but changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

If a package is delayed, appears to be lost, or is marked as delivered but cannot be located, please contact us with your order number and any available tracking information. We will review the available shipment details and help you determine the appropriate next steps.

9. Contact Us

For questions about shipping rates, order processing, tracking, or delivery, please contact our customer support team:

Website: https://chankunent.com
Email: [email protected]
Phone: (+60) 125386952
Business Address: NO 14 51/1 RUMAH PANJANG JALAN AIR MADU AIR PANAS SETAPAK 53000 KUALA LUMPUR W.PERSEKUTUAN (KL) MALAYSIA

We will do our best to provide clear information and assistance regarding your shipment.