At chankunent.com, we strive for excellence in every product we deliver. However, we understand that a return or refund may occasionally be necessary. To ensure a worry-free experience for our customers in Malaysia, we have established a clear and simple 30-day policy.

Common Questions About Returns

Q1: How long do I have to request a return? You have a window of 30 calendar days from the date of delivery to submit a return or refund request. Please note that we cannot process any requests made after this 30-day period.

Q2: What are the valid reasons for a return? We accept returns under the following circumstances:

  • Defective or Damaged Goods: If the product has a manufacturing flaw or arrived damaged.

  • Incorrect Order: If the item you received is not what you ordered.

  • Quality Issues: If the item does not meet the high standards promised on our website.

Q3: Who pays for the return shipping costs?

  • Our Responsibility: If the return is due to our error (defective, damaged, or wrong item), chankunent.com will cover all return shipping fees. We will provide a pre-paid label or reimburse your costs.

  • Customer Responsibility: For returns not related to product faults (e.g., change of mind), the customer is responsible for the return shipping charges.

  • Note: We do not charge any additional restocking or handling fees.

Q4: What is the required condition for returned items? To be eligible for a refund, the product must be:

  • In its original, unused condition.

  • Complete with all original packaging, tags, and labels intact.

  • Free from any signs of wear, damage, or use to ensure health and safety standards.

Q5: How do I start the return process? Simply email our support team at [email protected] with your:

  1. Order Number.

  2. Reason for the return.

  3. Clear photos of the item (to help us assess the situation quickly). Our team will review your request promptly and provide the specific return address and next steps.

Q6: When will I receive my refund? Once we receive and inspect your returned package:

  • Processing: We will initiate your refund within 1-2 business days.

  • Transfer: The funds will be sent back to your original payment method. Depending on your bank’s policies, it typically takes 7-15 business days for the amount to appear in your account.

Q7: Can I exchange an item or cancel an order?

  • Exchanges: Yes! If you need a different size or style, let us know via email. We will guide you through the exchange process without extra fees.

  • Cancellations: If your order hasn’t shipped yet, contact us immediately for a full cancellation. Once shipped, it must be handled as a standard return.

Return Center Address

Please send all authorized returns to:
NO 14 51/1 RUMAH PANJANG,
JALAN AIR MADU, AIR PANAS SETAPAK,
53000 KUALA LUMPUR, W. PERSEKUTUAN(KL),
MALAYSIA

Revised on March 27, 2026