Privacy & Cookie Policy
Last Updated: October 15, 2026
At Chankunent, we respect your privacy and take the handling of personal information seriously. This Privacy & Cookie Policy explains how we collect, use, store, and disclose information when you visit https://chankunent.com, place an order, contact our support team, or otherwise interact with our website.
By using our website, you acknowledge this policy. Where applicable law requires consent for certain data processing or cookies, we will seek that consent as required.
1. Information We Collect
Depending on how you use our website, we may collect the following categories of information:
Personal and Contact Information
When you place an order or contact us, we may collect your name, billing address, shipping address, email address, phone number, and other details you choose to provide.
Order and Transaction Information
We may collect information about the products you purchase, order number, order value, shipping status, payment status, and related customer service communications.
Payment Information
Payments may be processed by third-party payment service providers. Your payment information is handled according to the relevant provider’s privacy and security practices. We receive transaction-related information necessary to process orders, confirm payments, and manage refunds. We do not intentionally collect full payment card details through ordinary customer support communications.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and approximate location derived from technical information. The information collected depends on the website features and services in use.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing, confirming, and fulfilling orders.
- Arranging shipping and providing delivery updates.
- Processing eligible returns, exchanges, and refunds.
- Responding to questions and providing customer support.
- Maintaining website functionality, security, and performance.
- Detecting suspicious transactions, fraud, abuse, or other unauthorized activity.
- Meeting applicable legal, accounting, tax, and recordkeeping obligations.
- Understanding website usage and improving the shopping experience where permitted.
- Sending promotional communications where permitted by law and, when required, with your consent.
You may opt out of marketing emails at any time by using the unsubscribe link included in the message, where available. Opting out of promotional communications does not prevent us from sending necessary order confirmations, shipping updates, or other transactional messages.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.
Cookies are small text files stored on your device by a website. Depending on the features and services in use, cookies or similar technologies may be used for the following purposes:
Essential Cookies
These help support core website functions, such as maintaining a shopping cart, remembering checkout progress, managing sessions, and protecting website security.
Preference Cookies
These may remember settings or preferences to make subsequent visits more convenient.
Analytics Cookies
Where analytics tools are enabled, these technologies may help us understand how visitors use our website, such as which pages are visited and how users navigate the site.
Advertising Cookies
If advertising or marketing measurement tools are enabled, these technologies may help measure advertising performance, understand interactions with advertisements, or deliver more relevant marketing.
The cookies used on your device depend on the website features and third-party services currently enabled.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect shopping cart, checkout, or other website functions. Where applicable law requires consent before non-essential cookies or similar technologies are used, we will request consent as required.
4. How We Share Information
We do not disclose personal information indiscriminately. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy:
- Payment providers: To process payments, confirm transactions, and handle refunds.
- Shipping and logistics providers: To deliver orders and provide tracking information.
- Website hosting and technical service providers: To operate, maintain, secure, and support our website.
- Analytics or advertising service providers: Where such tools are enabled, to measure website activity or advertising performance in accordance with applicable requirements.
- Professional advisers and authorities: Where reasonably necessary to comply with legal obligations, protect our rights, investigate suspected fraud, or respond to lawful requests.
Service providers may process information on our behalf or for their own purposes as permitted by their applicable terms and privacy policies.
We do not sell personal information in exchange for money. Certain privacy laws may define sharing or targeted advertising more broadly than a conventional sale. Where such laws apply and our activities fall within those definitions, we will honor applicable rights and provide required choices.
5. International Data Transfers
Chankunent operates from Malaysia and serves customers in the United States. Information may be processed or stored in Malaysia, the United States, or other countries where our service providers operate.
Privacy and data protection laws may differ between countries. Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and financial records, resolve disputes, prevent fraud, and meet applicable legal obligations.
Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
7. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Obtain a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising, personal information sharing, or other processing where applicable law provides that right.
- Appeal a decision concerning a privacy request where required by law.
To exercise a privacy right, contact us using the details in the Contact Us section below. We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.
We will not unlawfully discriminate against you for exercising privacy rights available to you.
You may also manage certain cookie preferences through your browser or through a cookie preference tool if one is available on our website.
8. Children’s Privacy
Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us. Where appropriate and required by law, we will take steps to review the matter and delete the information.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, including payment and shipping providers. These services may have their own privacy policies and data practices.
We encourage you to review the relevant privacy policies before providing personal information directly to third parties. This policy applies to Chankunent’s website and does not govern independent third-party websites.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in our website, business operations, service providers, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the end of this policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
11. Contact Us
If you have questions about this Privacy & Cookie Policy or wish to make a privacy-related request, please contact us:
Website: https://chankunent.com
Email: [email protected]
Phone: (+60) 125386952
Business Address: NO 14 51/1 RUMAH PANJANG JALAN AIR MADU AIR PANAS SETAPAK 53000 KUALA LUMPUR W.PERSEKUTUAN (KL) MALAYSIA
Please include enough information for us to understand your request. Do not send full payment card details or passwords by email.
Last Updated: October 15, 2026