Payment Method

To ensure a secure and transparent shopping experience for our Malaysian customers, chankunent.com operates under a standardized payment protocol. All financial transactions are managed through PayPal, a globally trusted and encrypted payment gateway.

1. Accepted Payment Channels

We utilize PayPal to facilitate all order settlements.

2. Payment Data Security & SSL

We prioritize the confidentiality of your financial details:

Encryption: Every transaction is protected by industry-leading SSL (Secure Sockets Layer) technology to safeguard your information during transmission.
Secure Payment via PayPal: All payments on chankunent.com are securely processed through PayPal. We do not handle or store any payment details.

3. Transaction Settlement Conditions

Upfront Payment: To begin order fulfillment, full payment must be confirmed at the time of checkout.
No COD/Deferred Billing: We currently do not offer Cash on Delivery (COD) or any post-payment/installment plans.
Currency: All transactions are finalized in Malaysian Ringgit (RM/MYR).

4. Troubleshooting Failed Payments

If your transaction is unsuccessful, the order will be automatically voided. We recommend the following:

Ensure sufficient credit or balance is available in your account.
Verify that your billing address matches the records on file with your bank.
If the issue persists, please consult your financial institution or try an alternative card through the PayPal portal.

5. Verification & Dispute Resolution

Confirmation: A formal order receipt will be emailed to you immediately upon successful verification.
Security Screening: We reserve the right to perform additional verification on specific transactions to maintain site security.
Disputes: For any billing discrepancies, please reach out to our team at [email protected]. We are committed to a fair resolution and will cooperate with any bank or payment institution investigations.

Billing Support

If you require assistance regarding a payment, please contact us:

Email: [email protected]
Registered Office:
NO 14 51/1 RUMAH PANJANG,
JALAN AIR MADU, AIR PANAS SETAPAK,
53000 KUALA LUMPUR, W. PERSEKUTUAN(KL),
MALAYSIA